Dear Eber Community,

You can now control sensitive information across your organization with our new Personally Identifiable Information (PII) Data Masking and Role-Based Access Control features.

🛡️ Key Features

Our new security layer offers:

• Customisable masking settings for different roles
• Multiple masking options for various data fields
• Enhanced protection for both report viewing and data exports

Administrators can now:

• Define specific fields to be masked
• Customize access levels for different team roles
• Control data visibility in reports and exports

For detailed setup instructions and best practices, please visit our Knowledge Base.

Hi everyone,

We’re excited to share that you can now check out our monthly product updates on our Help Centre.

​Where to look for?
​1. On our website, navigate to the "Knowledge" tab.

3. Select "Knowledge Base".

4. Scroll to the bottom of the page to find our monthly Release Notes.

5. You can also explore the details of each features in in the individual articles here.

Ready to see these updates in action? Explore the Release Notes

In a statement by the Malaysian Communications & Multimedia Commission (MCMC), in order to combat fraud and improve consumer protection, (MCMC) has introduced new regulations for Application-to-Person (A2P) SMS messaging. Effective September 1, 2024, all SMS messages sent to Malaysia that contain any of the following content in the message body will be blocked:

• Mobile or fixed-line phone numbers
• Requests for a person’s personal information (e.g. name, identification number, card number, bank account number, etc.)
• URLs

Therefore, in response to the recent restrictions set by (MCMC), Eber will be implementing a new text format for our clients. This format will exclude sensitive information such as hyperlinks, personal information requests, and callback numbers. Specifically, we will be removing URLs from all default text message formats. This adjustment will help ensure that our clients’ business practices remain compliant with local rules and regulations.
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Hi there,

Singapore SMS Sender ID Registry (SSIR)

From 31 January 2023, all organisations intending to use SMS Sender IDs to reach out to Singapore mobile users must register their Sender ID. If you are using Eber to reach out to your customer using Sender ID. Please complete your registration as early as possible. One-time fee and the annual fee are payable to SGNIC.